Client Feedback Policy

Prominelis Corp. aims to handle client concerns in a clear, fair and timely manner. This Client Feedback Policy applies to services provided by Prominelis Corp., 3500 South Dupont Highway, Dover, DE 19901, County of Kent, USA.

‍

Purpose

This Policy sets out how clients may submit feedback and how Prominelis reviews and responds to it.

Feedback helps us clarify issues, improve service quality and address concerns connected with our work.

‍

What Feedback Means

“Feedback” means a written expression of dissatisfaction or concern about an action, omission, decision, delay, communication, service, process or deliverable connected with Prominelis.

Routine questions, commercial discussions or general requests for information are not treated as formal feedback unless they clearly raise a concern requiring review.

‍

How to Submit Feedback

Feedback should be submitted in writing to:

Email: info@prominelis-corp.com

Postal address:
Prominelis Corp.
3500 South Dupont Highway,
Dover, DE 19901,
County of Kent, USA

‍

What to Include

To help us review the matter, please include:

• client legal name;
• name and contact details of the person submitting the feedback;
• description of the issue;
• relevant project, agreement, service or communication;
• dates and persons involved, where available;
• supporting documents or evidence;
• requested outcome;
• preferred contact method.

If necessary, we may ask for further information before completing the review.

‍

Review Process

Prominelis will assess the feedback and may involve relevant internal team members, managers or compliance contacts.

We may contact the client to clarify facts, request documents or discuss possible next steps.

All feedback will be handled impartially and confidentially as far as reasonably possible.

‍

Timing

We aim to provide a substantive response within 30 business days.

If more time is required because of complexity or missing information, we may send an interim update explaining the reason for the delay and the expected response timeframe.

‍

Possible Outcomes

Depending on the circumstances, Prominelis may provide clarification, correct an error, update a deliverable, propose a practical solution, escalate the matter internally or confirm that no further action is required.‍

‍

Good Faith and Records

Feedback should be submitted in good faith and should contain accurate information.

Prominelis may retain feedback records for business, legal, compliance and quality assurance purposes.